Политика возврата средств
Refund and Return Policy
Thank you for shopping with us! We’re committed to providing a positive customer experience and we take pride in the quality and exclusivity of our products.
Damaged Items
If your item arrives damaged, we're happy to issue a refund or exchange.
Please email us photos of the damage along with your order number within 48 hours of receiving your order.
Return Period
You may return your item within 30 days of receiving your order.
Returns received after this period will not be accepted.
Return Conditions
- Item must be in the same condition that you received it, unworn, unused, and in resalable condition
- Original tags and packaging must be intact
- Shipping fees are non-refundable
- Items that do not meet these conditions will be rejected
- We cannot accept returns on sale items or gift cards.
Proof Requirements
To process your claim, you must provide the following within 48 hours of delivery:
- Order number
- Clear photo(s) of the item, including the defect/damage (if applicable)
- Photo of the packaging with label visible
- A brief description of the issue
- Email us at JRNovaInnovations@gmail.com
Return Shipping Costs
Return shipping costs are the responsibility of the customer and vary by location and courier.
Contact Us
For more details or questions about our Refund & Return Policy, please reach out to us at:
JRNovaInnovations@gmail.com